速遞服務

本公司為顧客提供高效率的新鮮燒烤食物、飲品及燒用具的送貨服務,當我們確認訂單後,相關貨品會於指定時間送到指定地點(不設上類樓服務)。

客戶凡惠顧指定688元以上金額或到 指定 露營專區 所選購的貨品即享免費送貨服務。

 *為保持食物質素,落單時間須為送貨日的72小時前 ,如不足48小時未經詢問自行落單將直接扣除該付款不會另作退款

服務範圍及指定地區收費

​​​​​​消費金額不足 $688,送貨只限港島區收費$150
消費金額不足 $688,送貨只限偏遠地區:東涌,沙頭角,黃竹坑,青馬大橋至赤鱲角,海洋公園至赤柱收費$300

注意:

  1. 送貨服務最低消費為$688,不足 $688只限門市自取,或 Call 車到付
  2. 免費送貨服務只限於指定地區
  3. *大嶼山地區送貨不包括需要封閉道路通行許可證(禁區紙)之地區,但可於東涌地鐵站交收。
  4. 部分地區屬偏遠地區,請致電查詢。
  5. 送貨服務不包括離島、需要封閉道路通行許可證(禁區紙)地區及車輛不可到達之偏遠地區。
  6. 所列的送貨服務只包括於不收費的車輛可停泊處交收,不包括上樓及搬運服務。
  7. 如收貨位置是收費停車場,顧客需支付首小時費用
  8. 村屋位置只限村口交收。

送貨日期及時間:(星期一至日送貨)

下午 2 時至晚上 8 時 ( 到達時間或會因交通情況而有偏差,敬請留意)

如需以上時段以外時間送貨請向客戶服務查詢。

特別節日或假期 只限以下三個時段送貨,不設自行選擇收貨時間

A ) 13:00 – 16:00

B ) 14:30 – 17:30

C ) 16:00 – 19:00

* 注意: 八號烈風以上或暴風信號懸掛或黑色暴雨警告生效時,未能提供送貨服務,送貨時間亦將另作安排

送貨條款與細則

  1. 完成付款即為確認訂單,顧客如因個人原因而取消訂單,所付之金額將不獲退還。如顧客因個人原因而需要改期送貨,必需送貨前至少三個工作天前通知,並改期於一個月內送貨。
  2. 顧客需按時到達收貨地點,並接聽送貨員的電話,如超過送貨時間半小時仍未能聯絡或出現收貨,則視為棄單處理,已支付之訂金將不獲退還。如因客人未能聯絡或出現收貨而延誤收貨之額外費用需由顧客自行承擔。
  3. 網站上的「速遞詳情」中的「送貨服務及運費查詢」一頁中已詳細列明各地區送貨服務的收費,訂單內的運費價目只包括車輛運送,並不包括任何搬運或上樓費用。送貨員只負責將貨品送到顧客提供的送貨地點,並於車輛可到達之地面交收,如顧客要求搬運或送貨上樓,送貨員有權收取額外費用。如顧客拒絕提供額外費用予送貨員,送貨員有權拒絕送貨到指定地址。
  4. 如落貨地點為卸貨區或停車場並需支付泊車費,顧客將需支付該卸貨區或停車場首半小時或一小時(較低者)之費用。
  5. 如訂單中含有租借用品,需支付按金,交還用品時無任何損壞,將退回全數按金;如檢查後發現破損,需照價賠償。
  6. 如送貨當日遇上惡劣天氣情況,顧客可於送貨時間三小時前要求延遲送貨服務,並於原定送貨日計起的一星期內更改送貨日期,而更改的送貨日期須為原定送貨日計起的一個月內;如未能在指定時限內更改日期,訂單將視為無效並不設退款。

更改送貨地址

在購物後更改送貨地址方面,如顧客對於原本提供的送貨地址有任何改變,請顧客於送貨日的72小時前以電話WhatsApp聯絡與BB Barbecue接洽。送貨地址更改後如訂單不足免運費條件,需補回附加費。

私隱條款

BB Barbecue將會要求顧客在公司的網站上提供資個人資料,包括:姓名、聯絡電話、送貨地址、電郵,而付費程序將交由Stripe / Payme / 支付寶HK / 轉數快 處理,我們並不會獲取顧客任何個人付款資料,亦不會轉移顧客的任何資料予第三方。電郵方面,BB Barbecue除了推廣用途外(包括發送宣傳/折扣任惠的資訊的電郵),並不會將電郵資料轉交第三方,不會收取費用將資料交予第三方使用。如有任何爭議,可輝有限公司旗下BB Barbecue保留最終決定權。

免責聲明

本網站上載的所有資料,包括:圖片、影片、文字檔案及連結 只供顧客參考,而實物未必與圖片中的產品完全相符,BB Barbecue最終會以食物的來源地及重量作為產品的標準。

 Express delivery service

Our company Provide customers with efficient delivery services of fresh barbecue food, drinks and barbecue utensils. Once we confirm the order, the relevant goods will be delivered to the designated location at the designated time (no floor-to-ceiling service is provided ).

Where customers Enjoy free delivery service when you spend a designated amount, or pick up your purchased items at Tai Lam BBQ.

* is To maintain food quality, the order must be placed 72 hours before the delivery date. If the order is placed less than 72 hours without inquiry, the payment will be directly deducted and no refund will be made

Service scope and charges in designated areas

 Region Free shipping conditions

 If the purchase amount is less than $688 , the surcharge is as follows
If the purchase amount is more than $688 but does not qualify for free shipping, the surcharge is as follows

Insufficient purchase amount of $688. Delivery is only available for Hong Kong Island at a fee of $150.

Insufficient purchase amount of $688. Delivery is only available for remote areas: Tung Chung, Sha Tau Kok, Wong Chuk Hang, Tsing Ma Bridge to Chek Lap Kok, Ocean Park to Stanley, at a fee of $300.

Note

  1. The minimum spend for delivery service is$688, less than $688Only available for self-pickup in stores, or call to pay on delivery
  2. Free shipping service is limited to designated areas
  3. *Lantau area delivery does not include closed road permit required However, it can be settled in Tung Chung .
  4. Some areas are remote areas, please call for enquiries.
  5. Delivery service does not include outlying islands and requires closed road permission Areas with restricted areas and remote areas that are inaccessible to vehicles.
  6. The delivery services listed are only included with no charge Vehicles can be handed over at the parking lot , excluding upstairs and porter services.
  7. If the delivery location is a paid parking lot, the customer needs to pay First hour fee
  8. The village house location is only available at the entrance of the village .

Delivery Date and time: (Delivery Monday to Sunday)

2 PM to 8 pm (the arrival time may vary due to traffic conditions, please note)

If needed Please contact customer service for delivery outside the above hours.

Special holiday Or during holidays, delivery is limited to the following three periods, and there is no option to choose the delivery time

A ) 13:00 – 16:00

B ) 14:30 – 17:30

C ) 16:00 – 19:00

* Note : When the No. 8 gale or storm signal is hoisted or the black rainstorm warning is in effect, delivery service cannot be provided and the delivery time will be arranged separately

Deliver Terms and Conditions

  1. Complete the payment to confirm the order. If the customer cancels the order due to personal reasons, the amount paid will not be refunded. If the customer needs to reschedule delivery due to personal reasons, he must notify at least two working days before delivery and reschedule delivery within one month.
  2. Customers must arrive at the delivery location on time and answer the deliveryman’s call. If they fail to contact or show up to receive the goods half an hour after the delivery time, the order will be deemed abandoned. Processed , the deposit paid will not be refunded. If the delivery is delayed due to the customer being unable to contact or showing up to receive the goods, the additional costs will be borne by the customer.
  3. The “Delivery Service and Freight Inquiry” page in the ” Express Delivery Details ” on the website has detailed information on the charges for delivery services in each region. The freight price in the order Only vehicle transportation is included and does not include any moving or moving costs. The deliveryman is only responsible for delivering the goods to the delivery location provided by the customer, and delivering the goods on the ground where the vehicle can reach . If the customer requires transportation or delivery , Floor, the delivery person has the right to charge additional fees. If the customer refuses to provide the additional fee to the deliveryman, the deliveryman has the right to refuse delivery to the designated address.
  4. If the drop-off location is the unloading area or parking lot and parking fees are required, the customer will be required to pay for the first half hour or one hour (whichever is lower) in the unloading area or parking lot. ) fees.
  5. If the order contains rental supplies, a deposit is required. If there is no damage when the supplies are returned, the full deposit will be refunded; if damage is found after inspection, compensation will be based on the price.
  6. If there is bad weather conditions on the delivery day, customers can request to postpone the delivery service three hours before the delivery time, and the delivery service will be postponed one week from the original delivery date. The delivery date must be changed within one month, and the changed delivery date must be within one month from the original delivery date; if the date cannot be changed within the specified time limit, the order will be deemed invalid and no refund will be provided.

Change shipping address

In terms of changing the delivery address after shopping, if the customer has any changes to the originally provided delivery address, please inform the customer before delivery Contact BB Barbecue via phone WhatsApp 72 hours before date. If the order does not meet the free shipping requirements after the shipping address is changed, a surcharge will need to be paid.

Privacy Terms 

BB Barbecue will require customers to provide personal information on the company’s website, including: name, contact number, shipping address, email, and the payment process will be handed over to Paypal and When processed by Stripe, we will not obtain any personal payment information from customers, nor will we transfer any customer information to third parties. In terms of email, BB Barbecue will not transfer email data to third parties except for promotional purposes (including sending emails with promotional/discount information), and will not charge fees to hand over the data to third parties for use.

Disclaimer

All information uploaded on this website, including: pictures, videos, text files and links are for customer reference only, and the actual products may not exactly match the products in the pictures. BB Barbecue will eventually Use the origin and weight of the food as the standard for the product.